Frequently Asked Questions

If you mailed these, please allow at least 7 business days for arrival (at least two weeks if International). Once received in our office, please allow 24-48 business hours for processing. As a general rule, please allow at least 7-10 business days for the items to be received and then processed. Results will then be either emailed or mailed depending on your selection. If being mailed back, expect another 7 business days for them to arrive.

Course orders are processed within 48 business hours. Textbooks and materials are shipped via UPS or FedEx. Generally, you should expect your order to arrive within 7-10 business days from the date of the order.

If you are having trouble logging in to your Brightspace account, make sure you are logging into the correct campus. If this does not work, please use the contact info at the bottom of the page to start a ticket with IT.

It is available on our website under Proctor Request Form.

We process Proctor Approval Forms within 24-48 business hours from receipt. Upon approval, we will email your exam information to your proctor. Please contact your Proctor to verify if the information has been received.

Students are allowed to purchase a one-time, six-month extension for $50. The extension will allow the student an additional six months from the date of expiration. Extensions can be purchased the following ways:

• The fastest way is by paying with a credit card through our website by following this link (Purdue University Online - Sterile Processing Online Technical Training 9th Edition / 6 Month Extension)
• With a check by downloading and printing the order form on the website and sending a check or money order to our office (U.S. Students only).
• With a credit card by calling our office at 765.494.0959. PLEASE NOTE: If you have gone past the allowed six-month extension period you will need to re-enroll in the course.

Unfortunately, Purdue is unable to assist students in obtaining HSPA’s certification requirement of 400 hours of hands on training. The student will be responsible for setting up and obtaining that training on their own. We recommend you check for open positions in your area before enrolling in to the course.

If you have a question regarding recertification or your membership card, please contact HSPA at 800-962-8274. Purdue cannot assist you.

Completed lesson(s) can be mailed to our office or emailed to centralserv@purdue.edu. A $15 grading fee can be paid by calling 765.494.0959
We do not accept faxed Self-Study Lessons.

• If you requested that your Cumulative Transcript be emailed to you and you think you have not received it, please be sure to check your spam or junk mail folder.
• If you mailed lessons to our office for grading and want your transcript mailed back to you, please allow at least 10-14 business days for return.
• If you need a copy of your Cumulative Transcript, please email our office at sterileprocessing@purdue.edu or call 800-830-0269.

No, please go to HSPA to purchase only the book. Because of our agreement we cannot sell only the text book.